Digital Services Act

The Digital Services Act (DSA, Regulation (EU 2022/2065) is an EU Regulation which entered into force on 16 November 2022. It aims to set out harmonized rules for a safe, predictable and trusted online environment applicable to intermediary services that, among others, connect users with goods, services and content from others and includes online platforms.

Points of contact pursuant to Art. 11,12 of the Digital Services Act for European Member States’ authorities, the Commission and the Board as referred in Art. 61 of the Digital Services Act as well as for recipients of the services:

Email address: notices_dsa.team@siemens-healthineers.com
Notices can be made in English or German.

Legal Representative pursuant to Art. 13 of the Digital Services Act:
Insofar as services are offered in the Union for which the provider of intermediary services do not have an establishment in the Union, the following legal representative is designated to act as legal representative in one of the Member States where the provider offers its services:
Coming soon

Notifications pursuant to Art. 16 of the Digital Services Act:
Email address for individual or entity to notify Siemens Healthineers of the presence on their service of specific items of information that the individual or entity considers to be illegal content:
Email address: notices_dsa.team@siemens-healthineers.com

Proposed wording (optional) for notifications pursuant to Art. 16 of the Digital Services Act:
PDF

Complaints pursuant to Art. 20 of the Digital Services Act:
Email address for the submission of complaints by recipients of the service, including individuals or entities that have submitted a notice against decisions taken by Siemens Healthineers as the provider of an online platform on the grounds that the information provided by the recipients constitutes illegal content or is incompatible with its terms and conditions:
Email address: dsa_complaints.team@siemens-healthineers.com

Proposed wording (optional) for complaints pursuant to Art. 20 of the Digital Services Act:
PDF

Out-of-court dispute resolution:
Pursuant to Art. 21 of the Digital Services Act, recipients of the service, including individuals or entities that have submitted notices, addressed by the decisions referred to in Art. 20(1) Digital Services Act shall be entitled to select any out-of-court dispute settlement body that has been certified in accordance with paragraph 3 of this Article 21 to resolve disputes related to those decisions, including complaints that have not been resolved by means of the internal complaint handling system referred to in that Article 20.

Information on ´average monthly recipients’ of Siemens Healthineers Digital Marketplace:
Under Article 24 (2) of the Digital Services Act, online platforms are required to publish `information on the average monthly active recipients of the service` in the EU by 17 February 2023 and at least once every six months thereafter. This is for the purposes of determining whether an online platform is a `very large online platform`(VLOP) as per the Digital Services Act, i.e. a platform which reaches an average of at least 45 million users per month in the EU (representing 10% of the EU population). VLOPs are subject to additional requirements due to the role they play in the dissemination of content throughout the EU. Based on the six-month period from August 2023 until January 2024, the average number of monthly active recipients of Siemens Healthineers’ online platforms in the EU was well below the threshold of 45 million. Since, at the time of publication of this information, the European Commission has not enacted delegated acts (as mentioned under Article 24 (2) of the Digital Services Act) on the methodology of the calculation of the number of monthly active recipients, we have performed our calculation to the best of our knowledge based on the current information the DSA provides as well as the European Commission’s guidance on the requirement to publish user numbers of February 1, 2024. We will continue to monitor the number of average monthly active recipients of Siemens Healthineers’ online platforms in the EU and will publish updated information in accordance with Article 24 (2) of the Digital Services Act.